Frequently Asked Questions
Everything you need to know about your elevated experience.
How do you ensure discreet shipping?
We value your privacy. All orders are shipped in plain, unmarked brown or white boxes with a generic return address that does not mention 'Smoke Shop' or 'It's A Dream'.
What is your return policy on glass items?
Unused glass items can be returned within 14 days of delivery. Due to hygiene and safety regulations, we cannot accept returns on any glass products that have been used.
Do I need to show ID to purchase products?
Yes, you must be 21 years of age or older to purchase from our store. We use a secure third-party age verification system at checkout to comply with federal and state laws.
What should I do if my order arrives damaged?
While we pack our glass with extreme care, accidents can happen. Please take photos of the damaged item and the packaging within 48 hours of delivery and contact our support team for a replacement.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as secure mobile payment options like Sezzle for installment-based purchases.
How can I track my shipment?
Once your order is processed, you will receive an email confirmation containing a tracking number and a link to the carrier’s website to monitor your package's progress.